Senior Product Specialist
Tech Stack / Keywords
Firma i stanowisko
Craftware is a technology company with over 500 experts specializing in solving complex business challenges for large organizations using modern IT solutions including sales systems, automation, data platforms, and AI. They deliver end-to-end projects from analysis and architecture through implementation, development, and maintenance, partnering with industry leaders such as Salesforce, Veeva, UiPath, and Databricks.
Wymagania
- Experience in the product development lifecycle.
- Understanding of product design methods and processes.
- Skills in customer experience management.
- Knowledge of concepts, practices, and instruments of product innovation.
- Experience in implementation of IT products, ideally digital products.
- Knowledge of the Software Development Lifecycle.
- Required experience with Salesforce.
- Strong communication, problem solving, and decision-making skills.
Obowiązki
- Analyze complex datasets related to product usage and user interactions to identify trends and inform product enhancements.
- Lead change management efforts by collaborating with engineering teams using expert knowledge.
- Deliver presentations using audio/video tools to users and business stakeholders and answer questions about digital products.
- Serve as subject matter expert for user queries regarding digital product features and coordinate appropriate engineering actions.
- Create product documentation for training, onboarding, and troubleshooting.
- Coordinate end user testing scenarios based on acceptance criteria and provide subject matter expertise during testing.
- Deliver comprehensive product support, addressing inquiries and resolving issues efficiently.
- Create and analyze metrics measuring user experience, including satisfaction, adoption, engagement, and task success.
- Monitor trends to influence future product development and increase value.
Benefity
- B2B contract with negotiated hourly rate up to 200 PLN net/h + VAT.
- Fully remote work.
- Broad range of projects including internal and international clients.
- Budget for skills development and certifications.
- Regular collaboration reviews and project scope discussions.
- Additional benefits as part of collaboration.
- Networking and team-building events for project teams.
Inne informacje
Zgodnie z art. 13 ust. 1 i 2 rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych, dalej: RODO) (Dz. Urz. UE L119/1) informujemy o przetwarzaniu danych osobowych kandydata zgodnie z wymogami prawa i zasadami RODO.
Craftware
18 aktywnych ofert