(Fluent English) Technical Support Consultant, VPS & Trading (remote)

SupportYourApp is a global Intelligent Support-as-a-Service leader operating in 30+ countries since 2010. It partners with tech companies and industry leaders like MasterCard, Calm, and MacPaw to deliver secure customer and technical support in 60 languages across diverse industries. The company employs over 1500 specialists and fosters a multicultural and multilingual environment.

• Excellent English communication skills (at least C1 level)
• Experience in a technical support role
• Experience with VPS setup and management
• Strong understanding of Windows Server administration
• Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude
• Personal computer with at least 8GB of RAM and stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Nice to have:

• CRM systems expertise

• Deliver outstanding technical support via emails and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data securely
• Apply the latest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

*Benefits and conditions may vary depending on engagement terms. Some benefits typically apply only to employees; independent contractors may not be eligible for all benefits. Specific terms will be defined in the agreement upon selection.