Customer Success Account Manager

With more than 17,000 employees worldwide, the Customer Experience & Success (CE&S) organization at Microsoft empowers customers to accelerate business value through differentiated customer experiences leveraging Microsoft's products and services.

• Bachelor's or Master's Degree in Business, Sociology, Psychology, Computer Science, or related field, or equivalent experience.
• Experience in customer success, service delivery, program management, account management, solution delivery, consulting, or portfolio management.
• Ability to lead complex customer engagements and drive business outcomes through technology solutions.
• Ability to build trusted relationships with customer executives, business stakeholders, and technical teams.
• Knowledge of cloud technologies, digital transformation, or enterprise technology environments.

Nice to have:

• Experience supporting enterprise customers in achieving business and technology transformation goals.
• Knowledge of Microsoft Cloud platforms including Azure, Microsoft 365, Dynamics 365, Security, or AI solutions.
• Experience with service management, project management, organizational change management.
• Relevant industry, cloud, project management, or service management certifications.

• Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
• Align with account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
• Support delivery of program planning, customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders.
• Initiate conversations with customers to connect objectives with Microsoft portfolio and align technology and services with customer goals.
• Meet consumption milestones by tracking adoption and usage of Microsoft products and services and take actions to drive usage.
• Develop understanding of retention and churn in customer portfolio to identify potential issues.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other protected characteristic. Assistance with religious or disability accommodations is available during application process.