Senior Salesforce Developer

Cyclad works with top international IT companies delivering cutting-edge technologies. The role is within an international Run & Grow team supporting and enhancing a Salesforce platform used across the B2B customer journey covering Lead-to-Order to Order-to-Activation processes. The project is an IT Services type, based in Wrocław, Poland, with a long-term duration and a hybrid or remote work mode.

• 5+ years of professional experience with Salesforce
• Strong hands-on experience in Salesforce development and production support
• Salesforce OmniStudio certification and hands-on development experience (mandatory)
• Salesforce Industries certification and practical experience in Telecommunications, Media & Energy (mandatory)
• Experience with Salesforce administration and configuration
• Experience managing production incidents, service requests, defects, and troubleshooting
• Hands-on experience with deployments, data corrections, and patching
• Ability to independently take ownership of features and successfully complete them
• Experience working in Agile development environments
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Experience working with geographically distributed international teams
• English at B2+ level

Nice to have:

• Experience working within a large-scale Agile Release Train (ART) environment
• Experience with Salesforce solutions supporting B2B customer journeys
• Knowledge of Lead-to-Order and Order-to-Activation processes
• Experience within telecommunications or similar complex enterprise environments
• Strong understanding of user experience and pragmatic decision-making
• Experience collaborating with internationally distributed teams

• Provide day-to-day production support for the Salesforce platform
• Manage, investigate, and resolve production incidents and application defects
• Support Customer Service Representatives using Salesforce for B2B processes
• Perform Salesforce administration related to production support
• Handle deployments, service requests, data corrections, and data patching
• Troubleshoot technical and functional issues to ensure platform stability
• Deliver small to medium-sized Salesforce enhancements based on business priorities
• Take ownership of assigned features from requirements through delivery
• Drive features independently through the complete development lifecycle
• Support Salesforce processes covering the B2B customer journey (Lead-to-Order and Order-to-Activation)
• Participate in Agile ceremonies including daily stand-ups, planning, refinements, and collaboration
• Collaborate with business stakeholders and geographically distributed technical teams
• Contribute to continuous improvement and evolution of the Salesforce platform

Only candidates with citizenship in the European Union and residence in Poland are eligible.