IT Specialist (f/m/x)

McBride is one of Europe’s leading manufacturers, based in Strzelce Opolskie. It is a leading supplier of Private Label Household and professional cleaning/hygiene products for Europe's largest retailers as well as producing own brand products.

• Strong working knowledge of IT systems and general IT principles including hardware, software, and troubleshooting
• Basic understanding of networking concepts such as LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and firewalls
• Experience with Windows OS, user account management, and end-user device support including PCs, laptops, printers, and mobile devices
• Familiarity with IT infrastructure including servers, storage, and cloud solutions
• Knowledge of IT Service Management processes such as incident, request, and change management, ideally ITIL
• Basic cybersecurity awareness including access control, endpoint protection, and phishing prevention
• Experience troubleshooting connectivity and system issues
• Ability to quickly learn and support bespoke/internal applications
• Experience working with ITSM tools and call logging systems
• Experience coordinating with external vendors and service providers

Nice to have:

• Strong customer focus and passion for delivering high-quality support
• Ability to translate technical language into user-friendly communication
• Demonstrates initiative and continuously seeks opportunities to improve services, processes, and user experience
• Strong communication and interpersonal skills
• Analytical thinking and problem-solving ability
• Ability to work under pressure and manage multiple tasks
• Good judgment in handling critical incidents and customer complaints
• Proactive and service-oriented mindset
• Adaptability and willingness to learn new systems quickly
• Strong collaboration skills with technical and non-technical stakeholders
• High level of professionalism and accountability

• Manage and resolve incidents and service requests via the ITSM system, providing regular updates to users
• Deliver first-line IT support and escalate complex issues to higher-level support teams
• Maintain clear documentation, including knowledge base articles and user-friendly self-help materials
• Troubleshoot hardware, software, and network issues across assigned sites
• Install, configure, and maintain IT equipment including workstations, printers, and network devices
• Ensure reliability and integrity of IT systems including new device and network setup
• Perform regular audits and inspections of IT equipment and infrastructure
• Manage IT assets including inventory updates, procurement, and disposal of obsolete equipment
• Coordinate with external vendors for IT services, support, and maintenance
• Support IT projects and contribute to continuous service improvement initiatives
• Identify opportunities to improve IT services, processes, and infrastructure reliability
• Assist with disaster recovery planning and business continuity readiness
• Promote IT service processes and encourage user adoption of the Service Desk
• Provide IT onboarding and user training including guidance on business applications
• Support mobile device management with external providers
• Deliver professional, service-oriented IT support meeting organizational standards and KPIs