L1 Service Desk Agent with Spanish

Diebold Nixdorf is a global company automating and digitising financial and retail services, connecting over 75 million people worldwide. The role supports this mission by providing high-quality service desk assistance to customers.

• 0-2 years of experience in service desk support or customer service with interest in technology
• Proficient in written and spoken Spanish and English, able to communicate with diverse customers
• Comfortable with basic technical troubleshooting and eagerness to learn; experience with helpdesk software or remote tools is a plus
• Strong problem-solving skills and attention to detail to ensure efficient issue resolution

• Engage with customers via multiple channels to diagnose and resolve technical issues from password resets to software configurations
• Use remote tools to troubleshoot and analyze problems, escalating when necessary while keeping customers informed
• Maintain clear communication with customers and update tickets and systems accurately
• Take ownership of customer experience to ensure satisfaction and timely resolutions