Senior Digital Product Manager

HSBC Technology Poland is responsible for the Digital Authentication and Identification Value Stream in IWPB, managing the global Digital Identity Validation & Authentication (DIVA) platform. This platform enables real-time identity verification and anti-impersonation checks for millions of customers across multiple countries, combining third-party vendor capabilities with internally built features.

• Proven experience as a Digital Product Manager or Product Owner delivering customer-facing products at scale
• Strong knowledge of digital identity verification, authentication, or fraud and risk controls within financial services or another regulated industry
• Demonstrated ability to make product decisions using data, including funnel performance, conversion, and operational metrics
• Experience leading cross-functional delivery teams and navigating complex stakeholder and governance environments
• Strong written communication skills, with the ability to produce clear product requirements, decision papers, and governance updates
• Solid understanding of secure, compliant product delivery, including privacy, security, and regulatory expectations
• Experience managing product delivery across multiple markets, balancing localisation needs and regulatory variation
• Ability to drive measurable outcomes such as improved pass rates, reduced fraud, increased resilience, and better customer experience through disciplined product management

• Own and drive the DIVA product vision, multi-year strategy, and roadmap aligned with customer, business, and market outcomes
• Shape opportunities with stakeholders into prioritized initiatives and clear business cases including costs, benefits, risks, and success metrics
• Translate business priorities into epics and features with measurable value, acceptance criteria, and delivery milestones
• Optimize end-to-end identity verification journeys to improve completion and pass rates while minimizing customer friction
• Use data insights such as funnel analytics, error codes, and voice of customer to diagnose drop-offs and drive iterative improvements
• Lead cross-functional agile squads across engineering, UX, data, and QA to deliver outcomes and ensure release readiness
• Manage dependencies across platforms and downstream journeys consuming DIVA capabilities across markets
• Ensure controls-by-design by partnering with Risk, Compliance, Legal, and other control functions
• Provide clear governance reporting on performance and incidents