IT Operations Specialist

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SeniorFull-time

#409841·Dodano wczoraj·0

Źródło: B2B Network

Tech Stack / Keywords

CI/CDITILAgileSplunkPrometheusGrafanaKubernetesLinux

Minimum 5 years in IT operations or application support (2nd/3rd line).
Proven experience owning incidents end-to-end, from alerts to RCA to prevention.
At least 2 years working within an ITIL framework (incident, problem, change management).
Experience in Agile delivery environments collaborating with development teams.
Excellent English communication skills for technical and non-technical stakeholders.
Proficiency with log analysis and alerting tools: Splunk, Apica, Sysdig.
Experience with observability tools: Prometheus, Grafana, including dashboard reading and alert tuning.
Comfortable operating services on Kubernetes and Linux CLI (pod health, logs, restarts).
Familiarity with Jenkins pipelines for deployment execution and troubleshooting.
Proficient with distributed version control systems (GIT).
Knowledge of relational databases (Oracle, DB2) including querying and execution plan analysis.
Understanding of Spring/Hibernate application behavior, Kafka message flows, and XML/JSON payloads for tracing issues.

Own the root cause analysis (RCA) process for production incidents, including diagnosis, resolution, and prevention.
Continuously monitor service health and detect anomalies before they become incidents.
Trigger and oversee release deployments via CI/CD pipelines, troubleshoot failures, and coordinate rollbacks.
Maintain stability and alignment of Pre-Production and Production environments.
Document operational procedures, known issues, and resolution steps to build a team knowledge base.
Collaborate closely with development and platform teams to triage issues and clarify operational requirements.
Identify recurring issues and propose automation or tooling to reduce manual work.
Enhance observability with dashboards, alerts, and log queries to detect issues faster.
Contribute to service continuity initiatives and participate in disaster recovery drills.

B2B.NET S.A.

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