Project Manager - Order Management (Transition & Transformation)

Antal is a leading recruitment and HR advisory company operating in Poland since 1996, with expansion to the Czech Republic and Hungary. They employ around 150 professionals in the CEE region offering specialist and executive recruitment, outsourcing, HR consulting, employer branding, and market research services. Their division-based structure combines deep industry expertise with functional specialisation, serving companies across all sectors.

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Project Management, or related field.
• 3-5 years of experience in Project Management, Transition Management, Business Transformation, Continuous Improvement, or Operational Excellence.
• Experience in Order Management, Customer Operations, Shared Services, BPO, Consulting, or Supply Chain.
• Strong understanding of Order-to-Cash (O2C) and Order Management processes.
• Proven success in managing cross-functional projects and transformations.
• Experience leading process improvement and operational efficiency projects.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects in a fast-paced environment.
• Advanced proficiency in English (written and spoken).

Preferred Qualifications:

• Certifications such as PMP, Prince2, Agile, Lean, Six Sigma.
• Experience in consulting, outsourcing, or shared services environments.
• Knowledge of ERP systems: SAP, Oracle, Microsoft Dynamics or similar.
• Experience with process automation, workflow optimization, or digital transformation projects.
• Familiarity with business process management and continuous improvement methods.

Project & Transition Management:

• Lead end-to-end transition projects involving process migrations, service transfers, and operational transformations.
• Develop and manage project plans, timelines, governance, and roadmaps.
• Coordinate activities across Order Management, Customer Service, Supply Chain, Logistics, Finance, Procurement, and IT.
• Monitor progress, risks, dependencies, and ensure milestone delivery.
• Facilitate meetings, steering committees, reviews, and status updates.
• Ensure knowledge transfer, documentation, training, and operational readiness.
• Manage hypercare and stabilization phases post-implementation.
• Support change management for adoption of new processes.

Process Improvement & Transformation:

• Identify and implement process improvements across Order Management.
• Analyze and recommend simplification, automation, standardization, and efficiency gains.
• Facilitate process mapping, root cause analysis, and continuous improvements.
• Drive projects for operational excellence, customer experience, quality, and productivity.
• Establish and monitor KPIs for effectiveness.
• Support automation and digital transformation with technology teams.
• Promote continuous improvement culture and best practice sharing.
• Deliver measurable business benefits through optimization.

Stakeholder & Client Management:

• Serve as primary contact for internal and external stakeholders.
• Build relationships with business leaders, clients, and operations.
• Manage expectations and communications across all phases.
• Present updates and business cases to senior leadership.
• Collaborate with global teams for alignment on processes and projects.