Customer Support Advisor (with Portuguese)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage. It has over 420,000 team members in more than 50 countries, delivering end-to-end services and solutions leveraging expertise across strategy, technology, design, engineering, and business operations.

• C1-level fluency in Portuguese.
• At least 1 year of experience in an international contact centre environment.
• Strong communication, listening, and comprehension skills, both written and verbal.
• Excellent customer service skills with ability to manage and de-escalate customer frustration.
• Strong problem-solving skills and ability to work independently.
• Dedication to delivering high-quality customer experience and building lasting customer relationships.
• Ability to manage multiple tasks and prioritize requests effectively.
• Good technical knowledge and troubleshooting skills.
• Proficient in Excel and Microsoft Office tools.
• Hold a university degree.
• Ability to adapt effectively to a fast-changing environment.

• Deliver excellent customer service through professional and effective customer interactions.
• Communicate clearly and confidently with customers in Portuguese and English where required.
• Resolve customer concerns and help de-escalate challenging situations.
• Troubleshoot issues and provide appropriate solutions using your technical knowledge.
• Build and maintain strong customer relationships focused on a positive experience.
• Manage multiple customer interactions and prioritize requests effectively.
• Make sound decisions to support timely issue resolution.
• Adapt to changing business needs and customer requirements.