AI4Dev Service Owner (m/f/n)

We are supporting a long-term project for a major EU public-sector organization. The role involves leading and evolving an AI as a Service offering for software development teams as part of this project.

• 5+ years as Service Owner, Product Owner, or Product Manager of digital services or platforms (AI domain preferred)
• Experience managing digital services or platforms across their lifecycle (launch, evolution, adoption)
• Strong stakeholder and community management experience
• Experience working with software engineering or DevOps teams
• Experience defining and managing product or service roadmaps with measurable KPIs
• Strong service ownership and organizational skills
• Excellent communication and stakeholder management abilities
• Strong understanding of AI and Generative AI concepts and their use cases across the software development lifecycle (code generation, review, testing, documentation)
• Knowledge of current AI developer tooling landscape including Kiro, GitHub Copilot, and Cursor
• Familiarity with open source AI technologies
• Ability to understand technical concepts and trade-offs without being a hands-on AI engineer
• Comfortable defining and using service metrics to drive decisions
• Fluent English (C1 or higher)
• Experience with AI platforms, AI-enabled services or developer experience (DevEx) products
• Hands-on experience using AI coding assistants or agentic IDEs in a development workflow

Nice to have:

• Agile certification (Scrum, AgilePM or equivalent)
• SAFe certification or experience working in a SAFe environment
• ITIL Foundation or practical experience with IT service management
• Working knowledge of French

• Own the AI4Dev service: vision delivery, roadmap, priorities, and service lifecycle
• Define and track service KPIs (adoption, usage, user satisfaction, cost) and report to stakeholders
• Identify improvement opportunities based on performance data, user feedback, and market developments
• Coordinate technical team to deliver the service
• Gather, analyze, and prioritize user feedback with a visible feedback loop
• Drive adoption across development teams through onboarding, documentation, training, demos, and success stories
• Build and support the AI developer community
• Act as the main interface between business stakeholders, users, and technical teams
• Drive continuous evolution and adoption of the service

This job requires initiating the process of obtaining a Security Clearance certificate. Further details will be provided during the interview.