Lead Business Analyst

• 5+ years of Business Analyst experience, including 2+ years on Icertis ICI or similar enterprise CLM implementations
• Bachelor's degree in Business Administration, Legal Studies, Information Technology, or related field
• Expertise in business analysis methodologies, process engineering (BPMN, flowcharts), and requirement management life cycles
• Understanding of commercial contracts, legal terms, procurement cycles, and sales-to-contract operations
• Familiarity with Icertis platform capabilities and integration requirements
• Exceptional verbal and written communication skills to explain technical concepts to non-technical stakeholders
• Proficiency in tools such as Jira, Confluence, or Azure DevOps for backlog and requirements management
• English proficiency at B2 level or higher

Nice to have:

• CBAP (Certified Business Analysis Professional)
• PMI-PBA certification
• Icertis functional credentials (e.g., Functional Consultant or Practitioner)

• Lead workshops and interviews with business users to elicit, analyze, and document business needs, contract types, approval structures, and compliance rules
• Map current "as-is" contracting processes and design optimal "to-be" workflows within Icertis
• Conduct gap analyses to identify opportunities for automation and process streamlining
• Write clear, detailed functional requirements documents (FRDs), user stories, and acceptance criteria for the Icertis Configurator and Developers
• Design comprehensive test scenarios and User Acceptance Testing (UAT) scripts
• Coordinate testing with business users, manage defect prioritization, and sign off on platform readiness
• Partner with business teams to manage organizational impact of the new CLM platform
• Draft user manuals, training materials, and deliver end-user training to drive system adoption
• Serve as first line of functional support post-implementation to triage user issues and identify root causes
• Propose continuous improvement requests for the Icertis platform

EPAM is a global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and startups. With over thirty years in software, product, and platform engineering, EPAM empowers clients to become AI-Native enterprises, driving value from innovation and digital investments.