Senior Cloud Support Engineer

MicroStrategy (Nasdaq: MSTR) is a market leader in enterprise analytics and AI software, pioneering the BI and analytics space and providing data via an enterprise semantic layer to AI agents, tools, and platforms. The company also leads innovation in digital assets, adopting bitcoin as its primary treasury reserve asset and issuing bitcoin-backed securities. MicroStrategy fosters a culture based on corporate values—bold, agile, engaged, impactful, and united—focused on pushing analytics and financial investment boundaries.

• Technical education or experience in IT roles strongly preferred.
• Experience with AWS, Azure, Linux, GCP, and containers strongly preferred.
• Practical experience managing critical customer issues is a plus.
• At least 5 years of related experience.
• Enthusiastic personality fostering a positive work environment.
• Strong written and verbal communication skills in English.
• Well-organized with effective time management skills.
• Team player willing to support others and ask for help when needed.
• Ability to work independently.
• Attention to detail.

• Manage day-to-day Strategy Cloud infrastructure including scheduled and emergency maintenance and scheduled on-call coverage.
• Implement customer change requests in compliance with the Change Control regime.
• Respond to incidents including troubleshooting infrastructure-related issues and collaborating with Technical Support and Technology teams on platform-related problems.
• Administer the Strategy Platform.
• Maintain high-quality documentation for all related tasks.

• Must be available to work from the Warsaw office at least 3 days a week.