Project Manager - Order Management (Transition & Transformation)

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Project Management, or related field.
• Minimum 3-5 years of experience in Project Management, Transition Management, Business Transformation, Continuous Improvement, or Operational Excellence roles.
• Experience within Order Management, Customer Operations, Shared Services, BPO, Consulting, or Supply Chain environments.
• Strong understanding of Order-to-Cash (O2C) and Order Management processes.
• Proven track record of managing cross-functional projects and transformation initiatives.
• Experience leading process improvement projects and implementing operational efficiencies.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Advanced English language skills, both written and spoken.

Preferred Qualifications:

• Certifications such as PMP, Prince2, Agile, Lean, Six Sigma, or equivalent.
• Experience in consulting, outsourcing, or shared services environment.
• Knowledge of ERP systems such as SAP, Oracle, Microsoft Dynamics, or comparable platforms.
• Experience with process automation, workflow optimization, or digital transformation projects.
• Familiarity with business process management and continuous improvement methodologies.

Project & Transition Management:

• Lead end-to-end transition projects, including process migrations, service transfers, and operational transformations within the Order Management organization.
• Develop and manage detailed project plans, timelines, governance structures, and implementation roadmaps.
• Coordinate project activities across multiple functions, including Order Management, Customer Service, Supply Chain, Logistics, Finance, Procurement, and IT.
• Monitor project progress, manage risks and dependencies, and ensure timely delivery of agreed milestones.
• Facilitate stakeholder meetings, steering committees, project reviews, and status updates.
• Ensure successful knowledge transfer, documentation, training, and operational readiness during transition phases.
• Manage hypercare activities and stabilization periods following project implementation.
• Support change management activities to ensure smooth adoption of new processes and operating models.

Process Improvement & Transformation:

• Identify, assess, and implement process improvement initiatives across the Order Management function.
• Analyze current business processes and recommend opportunities for simplification, automation, standardization, and efficiency gains.
• Facilitate process mapping workshops, root cause analyses, and continuous improvement initiatives.
• Drive transformational projects focused on operational excellence, customer experience, quality, and productivity enhancements.
• Establish and monitor KPIs to measure process effectiveness and project success.
• Support automation initiatives and digital transformation projects in collaboration with technology teams.
• Promote a culture of continuous improvement and best practice sharing across teams.
• Deliver measurable business benefits through process optimization and operational enhancements.

Stakeholder & Client Management:

• Act as the primary point of contact for internal and external stakeholders throughout project lifecycles.
• Build strong relationships.