General Program Manager (L5) - Developer Enablement

The Developer Education (DevEd) team at Netflix empowers every employee to create, innovate, and deliver at their best by providing accessible, relevant, and high-quality learning experiences. DevEd operates as the hub of educational expertise at Netflix, partnering with domain teams who provide local context and domain-specific content. The team focuses on four strategic pillars: Onboarding & Foundational Learning, Continuing Education & Enablement, Documentation Excellence, and Innovation Enablement.

• Confidence in public speaking, with experience delivering technical content to diverse audiences including engineers and people leaders.
• Hands-on experience with GenAI tools such as Cursor, Claude, Copilot and ability to model effective AI-assisted workflows.
• Ability to analyze data insights (support ticket analysis, learning outcomes, dashboards) to guide decisions.
• Track record of enabling teams and SMEs to create training content using train-the-trainer and hub-spoke models.
• Proficiency in creating and editing engaging documentation with strong strategy and information architecture skills.
• Ability to manage and prioritize a large volume and variety of requests, focusing on high-impact initiatives.
• Experience designing blended learning formats (live, hybrid, async, self-paced).
• Experience leading large-scale initiatives end to end and influencing stakeholders across the organization.

Nice to have:

• Deep GenAI fluency and enthusiasm for AI-powered productivity tools.
• Strong technical understanding and comfort collaborating with engineers.
• Experience optimizing global or remote training across multiple time zones.
• Familiarity with LMS or similar learning platforms.
• Experience balancing central standards with local team autonomy in training and documentation.
• Track record of running technical education or community events (internal conferences, tech talks, hackathons).
• Clear perspective on inclusive learning design for diverse global workforce.
• Experience driving cultural or process change in engineering organizations.
• Ability to benchmark tools (AI and otherwise) against developer use cases and make evidence-based recommendations.

• Design and deliver customized onboarding programs and continuing education experiences through engaging formats tailored for various engineering personas.
• Manage and prioritize requests for new and updated technical training and documentation, ensuring alignment with strategic goals and learning needs.
• Guide content creation alongside stakeholders using a train-the-trainer model, enabling domain teams to scale their educational efforts.
• Create insightful dashboards and performance metrics from raw data to measure and iterate on the effectiveness of programs, sessions, and documentation.
• Partner with internal and external program managers, instructional designers, technical writers, SMEs, and facilitators for program execution.
• Foster a culture of continuous learning that promotes inclusion and empowers employees to own their growth.
• Occasionally travel to Netflix offices for onboarding, learning events, and quarterly onsite meetings.