Production Support Engineer

Diverse CG Sp. z o.o. Sp.k. is a recruitment company engaged in multiple projects with partners and focused on providing continuous support through experienced professionals.

• Proven experience in IT operations or application support (2nd/3rd line) with 5+ years of experience
• Demonstrated ownership of incidents end-to-end, from alert handling through RCA and prevention
• Practical experience working within an ITIL framework, including incident, problem, and change management with 2+ years of experience
• Experience working in Agile delivery environments alongside development teams
• Excellent English communication skills for technical and non-technical stakeholders
• Hands-on experience with Splunk, Apica, and Sysdig for log analysis, monitoring, and alerting
• Strong understanding of Prometheus and Grafana for dashboard analysis and alert tuning
• Practical experience operating services on Kubernetes and Linux CLI, including pod health checks, log analysis, and service restarts
• Experience executing and troubleshooting Jenkins deployment pipelines
• Proficiency with Git version control systems
• Experience querying and troubleshooting relational databases including Oracle and DB2
• Working knowledge of Spring/Hibernate applications, Kafka message flows, and XML/JSON payload analysis

Nice to have:

• Experience with Helm deployments
• Java/J2EE development background
• Operational experience with IBM DataStage
• Scripting skills in Bash or Python for automation
• Experience using Ansible for controlled configuration changes

• Own incident and problem management processes, including Root Cause Analysis, resolution, and preventive actions
• Monitor production service health, detect anomalies, and respond proactively to prevent incidents
• Execute and oversee deployments through CI/CD pipelines and coordinate rollback activities when necessary
• Troubleshoot failed deployments and support release execution processes
• Maintain stability and alignment of Pre-Production and Production environments
• Document operational procedures, known issues, and resolution steps in runbooks and knowledge repositories
• Collaborate with development and platform teams to triage incidents and address operational requirements
• Identify recurring operational issues and propose automation or tooling improvements
• Improve observability through dashboards, alerts, and log analysis
• Contribute to service continuity activities and disaster recovery exercises