Helpdesk Specialist

Click IT Group is a company specializing in IT recruitment and outsourcing, HR services, RPO, and Microsoft system implementations with a decade of experience.

• Professional experience in user support or workstation administration.
• Good knowledge of Windows operating systems and Microsoft 365.
• Ability to identify and resolve issues related to hardware and software.
• Cooperative attitude towards users and strong communication skills.
• Good work organization and ability to set priorities.
• Willingness to work in a hybrid mode.

Nice to have:

• Experience with Service desk systems.

• Handling IT processes related to onboarding and offboarding employees.
• Administering user accounts, access, and permissions to systems.
• Configuring and preparing computers, peripheral devices, and necessary software.
• Providing first-line technical support to users.
• Resolving ongoing issues related to computer hardware and office equipment.
• Recording and managing IT assets and updating technical documentation.
• Participating in projects related to hardware replacement and IT environment development.
• Supporting users at various company locations, particularly in Poznań and Warsaw.
• Registering, analyzing, and coordinating service requests, including forwarding them to appropriate teams.

Only candidates who agree to hybrid work and located in Poznań or able to support also Warsaw office are implied but not explicitly restricted.