Collections Analyst | Remote

Antal is recruiting for a Finance Operations team member to work as a Collections Analyst communicating with customers across Europe.

• Fluency in one of these languages: Portuguese, Italian, Dutch, Hungarian, Turkish, Romanian, Slovak, or Greek.
• Good command of English (spoken and written).
• Strong communication and interpersonal skills.
• Confidence in speaking with customers over the phone and via email.
• Basic knowledge of Microsoft Office, especially Outlook and Excel.
• Positive attitude and willingness to learn.
• Interest in Finance, Accounts Receivable, or Business Operations.

Nice to have:

• Previous experience in customer service, administration, finance, or shared services.
• Experience in an international environment.

• Contact customers by phone and email regarding overdue invoices and outstanding balances.
• Follow up on payment commitments and monitor customer accounts.
• Resolve payment-related queries and investigate disputes in cooperation with internal teams.
• Maintain accurate records of customer interactions and collection activities.
• Send payment reminders and account statements.
• Escalate complex cases to senior team members when appropriate.
• Ensure compliance with internal policies and procedures.
• Deliver excellent customer service while maintaining professional business relationships.

Remote work available only from Poland. Fixed-term employment contract (5 months) with possibility of extension or permanent employment based on business needs and project performance.