Sales Excellence Specialist

Within MCAPS Core, the Windows & Devices Sales (WDS) team unites the creation and delivery of Windows and device solutions to drive customer satisfaction globally. The role is part of Commercial Device & Solution Sales (CDSS), which operates across the full commercial device ecosystem partnering with OEMs, distributors, resellers, ODM, and silicon providers, collaborating closely with Sales, GTM, Finance, and product teams to bring AI-first commercial computing experiences to customers and drive business outcomes.

• Bachelor’s degree in Business or a related field.
• Experience in sales excellence or business management in a fast-paced environment.
• Experience managing rhythm of business activities, scorecards, KPIs, leadership updates, action tracking, or executive-ready business materials.
• Strong stakeholder management skills across senior leaders, sales teams, Finance, Operations, Marketing, Customer Success, and cross-functional partners.
• Excellent written and verbal communication skills with ability to simplify complex information into clear, concise, and actionable business narratives.
• Demonstrated ability to lead change, improve processes, and drive adoption of operating practices across teams.
• Ability to synthesize business signals into executive narratives, decision materials, communications, and action plans.
• Project or program management capability, including managing ambiguity, coordinating dependencies, tracking actions, and driving outcomes through influence.

Nice to have:

• Experience in a complex technology sales organization, commercial sales environment, revenue operations function, or global/regional business operations team.
• Familiarity with Microsoft-style operating rhythms, including rhythm of business, monthly and quarterly business reviews, scorecards, pipeline health, forecast quality, and sales execution governance.
• Experience using Power BI, Excel, PowerPoint, or business intelligence and reporting tools to support sales and business performance management.
• Experience supporting budget planning, headcount tracking, resource management, workforce planning, or organizational effectiveness initiatives.

• Lead planning processes by translating business priorities into operating plans, milestones, ownership models, and governance mechanisms.
• Own rhythm of business leadership, including business reviews, operating cadences, agenda planning, action tracking, decision logs, and follow-through.
• Drive business performance management through scorecards, KPIs, dashboards, pipeline inspection, forecast analysis, sales productivity insights, and executive-ready reporting.
• Partner with specialist teams to improve account health, opportunity hygiene, process adherence, and execution discipline.
• Analyze sales and business data to identify trends, risks, blockers, and opportunities, converting insights into practical recommendations for leadership teams.
• Prepare high-quality executive communications, narratives, business review materials, performance summaries, and decision-support content.
• Coordinate cross-functional execution across Sales, Finance, Operations, Marketing, MCAPS-Core, partner teams, and business operations stakeholders.
• Identify process gaps and operational inefficiencies, then simplify, standardize, and improve business processes and sales operating practices.
• Lead strategic initiatives, special projects, and transformation efforts to improve operational excellence, seller productivity, business accountability, and organizational effectiveness.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.