Junior Customer Support Advisor (with Italian)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage and over 420,000 team members in more than 50 countries. They deliver end-to-end services and solutions leveraging expertise in strategy, technology, design, engineering, and business operations.

• C1 proficiency in Italian and good command of English.
• Strong communication and customer service skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Good knowledge of MS Office tools, especially Excel.
• Adaptability, active listening skills, and ability to work in a dynamic environment.

• Handle customer inquiries via phone, email, and chat in Italian.
• Provide accurate information about products, services, and processes.
• Resolve customer issues in a timely and professional manner.
• Maintain accurate records of customer interactions and requests.
• Collaborate with internal teams to ensure effective issue resolution.