ServiceNow Architect/Technical PO (pharma; 100% remote)

The team operates as a foundational force across various products, providing the essential enablers and technical capabilities required to meet strategic objectives. In this role, you will provide subject matter expertise, act as a technical product advocate and evaluate new features to produce comprehensive analysis and recommendations for the ServiceNow platform. As both a Solution Architect and Technical PO, you will perform and participate in product road map planning, translating business needs into use cases and functional requirements for the technical team.

• Minimum 7 years of experience with ServiceNow and must have ServiceNow HRSD product experience.
• Strong knowledge of ITIL methodologies and processes.
• Practical experience with agile methodologies and tools.
• Advanced knowledge of building and maintaining secure platform integrations, utilizing APIs, Web Services, and modern integration frameworks.
• Hands-on design, development, and deployment experience with extensive ServiceNow.
• Administration experience in ServiceNow.
• Knowledge and hands-on experience with advanced scripting (both client and server side, including jelly scripting), JavaScript, AngularJS, HTML, CSS, and XML.
• Fundamental understanding of integration solutions including SSO, SAML, SSL, Web Services, REST, LDAP, JDBC, and ODBC.

• Provide subject matter expertise on the ServiceNow platform.
• Act as a technical product advocate.
• Evaluate new ServiceNow features and produce comprehensive analysis and recommendations.
• Participate in product road map planning.
• Translate business needs into use cases and functional requirements for the technical team.