Technical (Infrastructure) Project Manager

Senior Technical Project Manager (TPM) needed to lead the end-to-end technical implementation of global telecoms and network infrastructure transformation for a leading retail client transitioning to a modern dual-vendor architecture including LAN/Wi-Fi and 4G/5G connectivity across over 320 stores.

• Extensive experience as an Infrastructure/Technical Project Manager leading large-scale enterprise network and telecoms rollouts (SD-WAN, Managed LAN/Wi-Fi, SIP Trunking, Mobile/Cellular backup).
• Proven track record in multi-site Retail infrastructure deployments and corporate office network transformations.
• Experience managing multi-vendor delivery environments including tier-1 global carriers and specialist MSPs.
• Strong conceptual understanding of SD-WAN architectures (e.g., Cisco Meraki, Fortinet, Versa), Managed Wi-Fi, 4G/5G failover, SIP/VoIP, and Cloud connectivity (AWS/Azure).
• Familiarity with circuit provisioning, site cabling standards, retail POS network segmentation, and PCI-DSS compliance.
• PRINCE2, PMP, or Agile PM certification required.
• ITIL Foundation v3/v4 certification strongly preferred.
• Networking fundamentals certification (e.g., CCNA) or equivalent experience is a strong advantage.
• Exceptional stakeholder management and communication skills.
• Strong conflict-resolution skills and resilience in managing vendor accountability.
• Availability until 18:00 PL time for collaboration with UK project team.

Technical Delivery & Implementation Management:

• Lead the technical execution and site-by-site migration across retail estate (UK, US, Europe) and corporate locations (HQ, Distribution Centres, Hubs).
• Develop and maintain the integrated master deployment schedule, tracking technical milestones, site readiness, and critical path dependencies.
• Coordinate low-level design (LLD) reviews, proof-of-concept (PoC) testing, and field deployment sign-offs.

Dual-Vendor Governance & Coordination:

• Act as the primary technical bridge between Nasstar, Verizon, and IT operations.
• Manage joint technical working groups to resolve cross-vendor boundary dependencies (e.g., SD-WAN integration, IP addressing, firewall/security policies, and voice routing).
• Ensure vendor engineering teams adhere to technical standards, deployment quality guidelines, and agreed Service Level Agreements (SLAs).

Site Rollout & Field Operations Management:

• Oversee site survey schedules, hardware staging/logistics, wayleave/access approvals, and local circuit installations (broadband, cellular, dark fibre).
• Coordinate out-of-hours store deployments to minimize disruption to trading hours and Point-of-Sale (POS) systems.
• Establish and execute rigorous Site Acceptance Testing (SAT) protocols before declaring sites operational.

Risk, Dependency & Change Management:

• Identify, log, and proactively mitigate technical risks, circuit delays, and site-level installation bottlenecks.
• Manage technical scope changes, assessing impact on schedule, dependencies, and network architecture before presenting commercial implications.

Service Transition & Governance:

• Ensure smooth transition from implementation to ongoing Operational Service Management (BAU).
• Deliver and gain acceptance for all network documentation, asset registers, monitoring integrations, and operational runbooks.

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