Support Specialist

Nordic Computer is a service provider and supplier of refurbished equipment for data centers, headquartered in Denmark. They focus on cost-effective and reliable services for enterprise data center storage, servers, and networks, emphasizing innovation, quality, and service excellence to help clients extend the lifecycle of their IT systems efficiently and sustainably.

• Fluent knowledge of French and English languages.
• Ability to communicate clearly in both written and spoken form.
• Willingness to work in a team and share knowledge.
• Openness to learning and development.
• Basic knowledge of computer hardware (CPU, RAM, disks, peripherals) is welcome but not required.
• Ability to use documentation and ticketing systems.
• Readiness to work with systems like Top Desk, SharePoint, and Power BI (training provided).

• Handle incident tickets in the Service Desk system.
• Escalate problems to Team Leader or Senior when needed.
• Assign tickets to internal teams or external partners.
• Monitor local spare parts inventory, order and control stock levels.
• Perform initial qualification of tickets requiring technical checks.
• Basic hardware troubleshooting and creating simple action plans (Level 1).