Head of CRM

Revolut is a global financial super app with over 75 million customers, offering products including spending, saving, investing, exchanging, and travelling. The company has more than 13,000 employees worldwide and has been certified as a Great Place to Work™.

• Experience in product marketing, lifecycle/CRM, or marketing operations in a global hyper-growth tech company
• Expertise in customer lifecycle and communications including segmentation, routing/orchestration, channel management, cooldowns, and send governance
• Strong platform and systems instincts to own the technical architecture of marketing channels, working closely with engineers
• Familiarity with CMS platforms, templating, and self-serve publishing workflows
• Knowledge of LLM-based routing or decisioning models and their governance including volume controls, guardrails, and quality checks
• Commercially driven mindset with proven impact on P&L/GP through marketing channels
• Ability to convert operational problems into clear rules and scalable systems
• Proven success in aligning commercial, technical, and operational priorities across cross-functional teams
• Strong stakeholder management skills

• Own the platform behind customer communications, ensuring it is fast, reliable, and scalable
• Oversee a messaging system that routes the right message to the right customer, manages messaging limits, and approves one-off sends
• Implement guardrails such as templates, rules, and quality checks to maintain content quality
• Collaborate with Product, Engineering, and Marketing teams to translate business needs into platform features
• Report on revenue outcomes from in-app marketing channels

• Applications only accepted through official Revolut channels
• Communications only through official Revolut emails with @revolut.com domain
• No payment or personal financial information will be requested during the hiring process
• Candidates confirm truthfulness of information provided in application and accept consequences of false information
• Personal data will be processed according to Revolut's Candidate Privacy Notice