Cloud Operations Manager

Infolet supports IT leaders by delivering technologies, experts, and full operational support, including immigration and work authorization for international IT specialists, with 20 years of experience. They run projects involving Java, JavaScript, embedded C, C++, PHP, mobile specialists, software testers, network and system administrators, among others.

• Experience as an Operations Manager or Technical Operations Manager in an enterprise environment
• Experience managing teams of 10+ people
• Strong knowledge of at least one major cloud platform: AWS, GCP, and/or Azure
• Understanding of cloud infrastructure components including compute, containers, storage, IAM, networking, and container orchestration
• Experience with CI/CD and continuous testing
• Understanding of IAM, RBAC, operating systems, networking, and container technologies
• Experience working with IT Audit, Security, Risk, and compliance
• Strong knowledge of enterprise risk management and Non-Functional Requirements (NFRs)
• Experience working in global, cross-functional teams and managing multiple stakeholders
• Strong people management, communication, presentation, and problem-solving skills
• Experience with process design and continuous improvement
• Experience with management reporting including qualitative and quantitative metrics
• Experience with budget planning and management
• Fluent in English and Polish

Nice to have:

• Professional-level certifications in AWS, Azure, and/or GCP
• Experience in a highly regulated industry, particularly Financial Services
• Experience working with multiple support groups and complex enterprise service environments

• Lead and manage a globally distributed team of DevOps engineers, including hiring, objectives, performance reviews, and development
• Define and improve the scope and standards of Cloud Operations support
• Own KPIs, SLAs, management reporting, and escalations
• Ensure cloud platforms meet security, risk, architecture, operational, and BCP requirements
• Drive automation and continuous improvement to increase operational efficiency
• Work closely with Cloud Product Management, Service Management, Security, Risk, and Technical Architecture teams
• Represent Cloud Operations in discussions with internal IT teams and major cloud providers
• Support requirements gathering and establish feedback loops between customers and Operations teams
• Maintain engineering documentation, knowledge bases, and key technical decisions