Customer Solutions Partner

Infermedica provides an AI-powered symptom assessment and triage platform used by health insurers, telehealth providers, hospital networks, and national healthcare systems. The role involves working with customers deploying this API-first configurable platform.

• 4+ years in Implementation, Solution Consulting, Technical Account Management, or similar client-facing roles in B2B SaaS
• Experience leading full enterprise software implementations for API-based products
• Proven ability to co-design solutions focused on customer problems rather than features
• Skilled in running discovery workshops, whiteboarding sessions, solution scoping, and implementation planning
• Experience managing post-implementation adoption, account health, and long-term client relationships
• Familiarity with REST API, authentication, data flows, webhooks, and JSON
• Experience participating in Quarterly Business Reviews (QBRs) or strategic customer engagements
• High ownership and proactive, problem-solving mindset
• Comfortable with usage dashboards and data-driven recommendations
• CRM experience, specifically with HubSpot or similar
• Strong working knowledge of AI tools applied for research, documentation, synthesis, client preparation, and process improvement
• Fluent in English, written and spoken, able to communicate across technical and business audiences

Nice to have:

• Experience with enterprise healthcare organizations such as insurers, providers, hospital networks, or public health systems
• Working knowledge of HL7/FHIR or healthcare interoperability
• German language skills
• Experience with Jira, Miro, and Confluence

• Own the full customer journey from pre-sales through implementation and post-go-live adoption
• Partner with Business Development during discovery and solution design sessions
• Validate customer use cases, workflows, and implementation feasibility
• Scope solutions, flag risks, and estimate delivery efforts
• Support RFP responses on solution design and implementation
• Lead customers from signed contract through implementation to go-live
• Run discovery workshops, perform solution design, and develop implementation plans with milestones and owners
• Drive the implementation process and translate customer goals into actionable approaches
• Act as main point of contact for product and implementation questions
• Unblock issues and improve implementation playbooks and best practices
• Track usage, KPIs, and outcomes to drive adoption and optimization
• Co-lead Quarterly Business Reviews with Enterprise Account Managers
• Flag expansion opportunities to the commercial team