Technical Support Specialist with German

People More is a company with a large client base in Poland and abroad, building projects from scratch or supporting partner solutions with a focus on UX, UI, frontend, backend, and mobile. They work internationally with diverse projects and maintain a small team.

• Very good command of German
• Very good command of English
• Knowledge of XML and XML document structures
• Experience with JIRA or another ticketing system
• Knowledge of German invoices and their structure
• Ability to analyze problems and independently handle support requests
• Good organizational and communication skills when working with clients and business partners
• Willingness to learn EDI, e-invoicing, and integration-related processes

• Handling and analyzing requests in a ticket-based support environment
• Onboarding the client’s partners and guiding them through the connection process according to defined procedures
• Informing the client when a partner is ready after successful connection
• Analyzing issues and requests reported by the client’s partners
• Independently resolving recurring tickets and escalating more complex cases to 2nd and 3rd line support
• Analyzing messages and helping partners identify the causes of errors
• Working with translation maps to understand where potential issues may occur
• Moving partners from test to production environments and making configuration changes
• Cooperating with technical teams
• Handling communication via email and JIRA
• Updating project documentation
• Reporting the status of partner connections and ongoing work to the client
• Escalating cases where cooperation from the partner’s side is missing