Delivery Manager CRM

We are a global technology company providing IT services and digital solutions to clients around the world. Headquartered in Poland, with offices in Canada, Malaysia, Germany, Switzerland and India, we bring together over 1,700 professionals who share one mission - to harness technology and innovation to make the world run better.

• Proven track record in leading delivery and managing teams in IT environments (10+ FTE)
• Experience in CRM ecosystem (Salesforce, Sales Cloud, Marketing Cloud, integrations, MuleSoft or similar) is a huge plus
• Background in complex, enterprise-scale and international projects
• Strong commercial mindset including margin, utilization, and delivery efficiency
• Experience working directly with clients and managing stakeholders/vendors
• ITIL knowledge
• Service Management is a must
• Excellent communication skills and ability to build long-term relationships
• Ability to navigate ambiguity, drive decisions, and operate in a fast-paced environment

• Lead and grow a team of consultants including development, mentoring, performance, and engagement
• Own end-to-end delivery for client projects, ensuring quality, efficiency, and profitability
• Act as a trusted partner for international clients, managing relationships and expectations
• Drive smart staffing decisions aligned with business goals
• Support pre-sales activities and contribute to winning new business including working with Salesforce CRM pipeline
• Oversee complex delivery landscapes including integrations and multi-system environments
• Proactively manage risks, escalations, and opportunities for account growth