IT Ops Engineer

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering salons, barbers, spas, medspas, fitness studios, and health practices. It serves over 140,000 businesses and 450,000 stylists and professionals worldwide and has headquarters in London with 15 global offices in North America, EMEA, and APAC. The platform facilitates appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, inventory, and team management.

• 4+ years of experience in IT operations or a similar technical role
• Experience with Google Workspace administration and Slack management
• Experience in fast-growing technology companies
• Ability to code and use AI tools extensively for automation and efficiency
• Strong understanding of information security frameworks, particularly ISO27001
• Experience with enterprise device management and deployment at scale
• Knowledge of networking fundamentals and troubleshooting
• Familiarity with security tools and incident response procedures
• Experience supporting remote and hybrid work environments
• Strong vendor management and procurement skills
• Excellent problem-solving and communication abilities
• Ability to work across multiple time zones and support global operations

Nice to have:

• Experience with cloud platforms (AWS, Azure, GCP)
• Knowledge of compliance frameworks beyond ISO27001

• Support and maintain ISO27001-certified IT environment ensuring continuous compliance
• Support employee onboarding and offboarding including device setup and account management
• Manage global laptop deployment and hardware provisioning
• Maintain network connectivity and infrastructure across multiple sites
• Assist with security investigations and incident response
• Resolve IT issues and provide technical support within office environments
• Collaborate with security, compliance, and technical teams
• Coordinate with vendors and suppliers to procure IT equipment
• Establish and maintain meeting room technology standards
• Monitor and optimize IT system performance and reliability
• Maintain documentation of IT processes, procedures, and inventory

This role requires working onsite 5 days per week in Warsaw, Poland. Fresha is an equal opportunity employer and does not discriminate based on legally protected characteristics. Candidates with accessibility requirements can request support during the interview and employment process. Artificial intelligence tools may be used for parts of the hiring process, but final decisions are made by humans.