IT Support Technician

Recruitment for a Client in Warszawa seeking an experienced IT support professional to handle everyday user issues, endpoint management, access, and repeatable IT processes mainly with Windows devices, Active Directory, Microsoft Entra ID, Microsoft 365, Teams, and an RMM platform.

• At least 4 years of practical experience in IT support, endpoint administration, or a comparable workplace IT role.
• Confidence supporting Windows computers and commonly used business applications.
• Experience with Active Directory or Microsoft Entra ID, Microsoft 365, Teams, endpoint management or RMM tools, and remote troubleshooting.
• Structured approach to problem solving, including thorough result verification.
• Ability to work independently and communicate progress or blockers proactively.
• Fluent in Polish and English; knowledge of another language is a plus.
• Careful handling of company information.
• Experience with PowerShell, public cloud, and relevant technical certifications is beneficial but not mandatory.

• Resolve hardware, software, and access issues, document work in the service management platform, and keep users informed until completion.
• Prepare and maintain laptops, mobile devices, and workplace equipment, including standardized Windows provisioning and software installation.
• Manage user account and permission changes in Active Directory, Microsoft Entra ID, and Microsoft 365, including email and Teams.
• Review endpoint alerts, update compliance and security notifications, investigate irregularities, and escalate cases requiring broader administrative access.
• Use an RMM platform and remote support tools to monitor Windows devices, troubleshoot, deploy software and updates, and automate repeatable activities.
• Improve recurring support work through clear procedures, PowerShell scripts, reusable workflows, and approved AI tools.
• Check scripts and automations before wider use, verify their results, and monitor them after deployment, with responsibility for outcomes.
• Use Polish and English for day-to-day support, maintain clear user guidance, and provide evidence when escalating unresolved issues.