SAP Support Specialist

Danish Crown GBS in Krakow is part of Danish Crown, a food company owned by Danish farmers supplying food globally. The GBS team supports Finance, Procurement, Master data, HR, and IT as part of the Group Digital Transformation for these areas with a focus on efficiency and strategic goals.

• Experience supporting users in an SAP environment, e.g., service desk or application support
• Previous experience in IT support, Service Desk, application support or similar
• Structured approach to troubleshooting and patience to follow cases through resolution
• Fluent in Polish and English, written and spoken
• Ability to work independently and stay connected in a remote, cross-border team
• Customer-focused mindset with strong communication skills
• Accuracy and a compliance mindset, especially regarding VIM access and Internal Control reporting audits

Nice to have:

• Experience with SAP transports
• Experience with VIM (Vendor Invoice Management)
• Experience with automation, RPA, or robot-based processes
• Familiarity with ITSM tools such as ServiceNow, Ivanti, or similar
• Experience in an international enterprise environment

• Provide 1st line support for SAP incidents and service requests
• Troubleshoot and resolve SAP-related user issues
• Escalate issues to 2nd and 3rd line when needed
• Process and quality check SAP transports
• Manage VIM (Vendor Invoice Management) user access and support Internal Control reporting activities
• Monitor SAP-related automation and robot processes, coordinating with the RPA team for adjustments or new automations
• Create and maintain documentation and knowledge articles
• Contribute to process improvements and service quality initiatives
• Work closely with colleagues across multiple countries and business functions

The final salary may vary depending on the candidate’s experience, qualifications, and overall fit and should not be considered a guaranteed offer.