Digital Collaboration Engineer

ISS Tech Team builds digital solutions including sensors, IoT devices, data, analytics, and AI-driven capabilities supporting ISS A/S operations across Cleaning, Workplace, Food, and Technical Services with tech hubs in Copenhagen, Warsaw, and Porto.

• Several years of hands-on experience administering and engineering Microsoft 365 in complex enterprise environments.
• Strong knowledge of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, and their security, compliance, and governance.
• Proven experience troubleshooting complex Microsoft 365 incidents and delivering configuration changes through controlled testing and deployment.
• Strong scripting and automation skills using PowerShell and Microsoft Graph API for administration and governance.
• Ability to produce clear technical documentation, runbooks, SOPs, and migration plans.
• Hands-on experience with Microsoft 365 Copilot, including configuration, administration, governance, and troubleshooting.
• Practical experience with Copilot Agents including configuration, deployment, permissions, and integration with Microsoft 365.
• Experience managing Microsoft 365 user licensing including assignment, removal, optimization, and troubleshooting.
• English proficiency, both written and spoken.

Nice to have:

• Experience supporting Microsoft 365 integrations during mergers and acquisitions.
• Relevant Microsoft certifications in Microsoft 365, messaging, identity, security, or collaboration.
• Experience planning or delivering Microsoft 365 tenant-to-tenant migrations covering identity, email, collaboration data, licensing, endpoint management, and compliance.
• Experience with service health monitoring, platform metrics, audit readiness, and preventive improvement.
• Experience with SPFx/React, .NET/C#, SQL, Azure Functions, REST APIs, or Terraform is an advantage.

• Own day-to-day Microsoft 365 service operations ensuring platform stability, availability, and performance.
• Resolve complex Microsoft 365 issues escalated by service desk or local IT.
• Administer core Microsoft 365 workloads implementing configuration changes aligned with security, compliance, and governance.
• Lead Microsoft 365 projects through planning, build, testing, deployment, hypercare, and handover.
• Build and maintain automation using PowerShell, Microsoft Graph API, and APIs for provisioning, policy enforcement, reporting, and workflows.
• Create and maintain architecture documentation, runbooks, SOPs, migration guides, and support articles.
• Monitor service health, incident trends, platform metrics, and implement preventive improvements.
• Partner with security and compliance teams to implement controls, support audits, and remediate issues.
• Plan and execute tenant-to-tenant Microsoft 365 migrations including discovery, dependency mapping, readiness assessment, design, migration, and stabilization.
• Assess identity, email, collaboration data, endpoint management, licensing, and compliance dependencies.
• Coordinate migration workstreams with internal teams, vendors, and acquired entities managing risks.
• Contribute to the Microsoft 365 roadmap by translating business requirements into engineering outcomes.

Administrator danych to ISS World z siedzibą w Warszawie. Dane osobowe przetwarzane będą w celu realizacji rekrutacji. Podanie danych obowiązkowych jest obligatoryjne zgodnie z Kodeksem pracy. Dane przetwarzane będą do zakończenia rekrutacji lub do wycofania zgody. Odbiorcami danych są Just Join IT i podmioty powierzone przetwarzaniem w rekrutacji.