IT Support Specialist (Inżynier ds. Wsparcia IT)

AXOS Group is an international organization operating in a multinational work environment with collaboration among IT teams and users across multiple locations in the EMEA region.

• 1–2 years of experience in a similar position.
• At least a good level of English language proficiency.
• Experience working in an SLA-based environment.
• Practical knowledge of ITSM systems, Active Directory, Microsoft 365 (especially Outlook, Teams, OneDrive), Intune, ERP/MDM systems, and remote support tools.

• Provide first-line IT support for users across all company locations regarding hardware, user accounts, peripheral devices, printers, VPN, and remote access.
• Monitor and process tickets within the ITSM system respecting defined SLA agreements.
• Diagnose and resolve issues or escalate complex problems to the 2nd line support team.
• Create and update documentation and knowledge bases and identify recurring issues to initiate IT support improvements.