IT Systems Engineer

Exadel is an AI-first global tech company with over 25 years of engineering leadership, employing 2,000+ team members and managing 500+ active projects for Fortune 500 clients including HBO, Microsoft, Google, and Starbucks.

• Experience in IT support, systems administration, or IT engineering
• Strong troubleshooting skills for macOS and Windows
• Hands-on experience with Jamf for macOS device management
• Experience administering Microsoft 365 and Entra ID
• Experience with Microsoft Intune and Windows device management
• Understanding of identity, user access, multi-factor authentication, and device compliance
• Experience supporting business applications and collaboration platforms
• Understanding of networking fundamentals including DNS, DHCP, VPNs, and Wi-Fi
• Experience managing user onboarding and offboarding
• Ability to manage multiple support requests and maintain issue ownership
• Strong written and verbal communication skills
• Ability to explain technical issues clearly to non-technical users
• Practical and security-conscious IT support approach

Nice to have:

• Experience with SentinelOne or endpoint detection and response platforms
• Experience with Jamf Connect, Jamf Protect, or Jamf Security Cloud
• Familiarity with Atlassian Cloud administration
• Experience supporting GitHub or GitLab user access
• Experience configuring or troubleshooting OpenVPN
• Experience supporting wireless networks and remote access
• Basic scripting or automation with PowerShell, Bash, or Python
• Experience in software development or digital consultancy environments
• Experience supporting AI tools such as Claude, ChatGPT, GitHub Copilot
• Awareness of risks associated with entering company/client data into AI tools
• Exposure to managing organization-level SaaS or AI licenses
• Awareness of security frameworks: ISO 27001, Cyber Essentials, CIS Controls, NIST Cybersecurity Framework
• Experience supporting internal or external audits

End-user support:

• Manage daily internal IT support requests
• Provide remote and in-person support for macOS and Windows devices
• Troubleshoot hardware, software, account, access, networking, and collaboration-tool issues
• Own issues through to resolution
• Collaborate with third-party suppliers and vendors
• Keep users informed during investigations
• Identify recurring problems and implement fixes
• Escalate security incidents or complex infrastructure issues when necessary

Device management:

• Deploy, configure, and support company devices
• Administer macOS devices via the Jamf platform (Jamf Pro, Jamf Connect, Jamf Protect, Self Service)
• Manage Windows devices through Microsoft Intune and Windows Autopilot
• Maintain device compliance, encryption, software deployment, patching, and security configurations
• Support full device lifecycle including procurement and secure disposal
• Maintain accurate hardware and software asset records
• Troubleshoot device enrolment, compliance, and configuration issues

Microsoft 365 and identity:

• Administer Microsoft 365, Entra ID, and related services
• Manage user accounts, groups, licences, shared mailboxes, and application access
• Support Microsoft Teams, Exchange Online, SharePoint, and OneDrive
• Assist with Conditional Access, multi-factor authentication, and device compliance policies
• Carry out access reviews and ensure appropriate permissions
• Support joiner, mover, and leaver processes
• Investigate sign-in, authentication, and licensing issues

Business systems:

• Support and administer internal platforms: Atlassian Cloud (Jira, Confluence), Slack, Microsoft 365, GitHub, GitLab, approved AI tools, and other business applications
• Manage user access, groups, roles, and licensing
• Assist users with application issues and access requests
• Support rollout and adoption of new internal tools
• Maintain an accurate register of business applications, owners, and licences
• Coordinate with Finance to identify unused or unnecessary licences
• Ensure consistent configuration and appropriate access
• Document support processes and platform configurations

Networking and remote access:

• Troubleshoot remote working connectivity issues
• Assist with OpenVPN configuration and access
• Troubleshoot DNS, DHCP, routing, and network access problems
• Support secure access to internal and hosted services
• Collaborate with infrastructure teams and external suppliers on network issues
• Maintain documentation for VPN access and network configurations
• Assist with testing changes affecting connectivity

AI tools and solutions:

• Support approved AI tools used across the business
• Assist with account creation, licensing, access, and user onboarding
• Troubleshoot browser-based, desktop, and developer AI tools
• Support rollout of centrally managed AI accounts and licenses
• Ensure users use approved tools and access methods
• Adhere to Tangent’s AI governance, data protection, and security requirements
• Escalate concerns about sensitive data or unusual AI usage
• Maintain internal guidance for safe AI usage
• Support new approved AI solutions

Security and compliance support:

• Follow and support Tangent’s information security policies
• Ensure devices and accounts meet security baselines
• Support remediation from security reviews and audits
• Assist with endpoint security tools such as SentinelOne, Jamf Protect, and Microsoft security services
• Escalate suspected security incidents
• Document IT processes and ensure compliance
• Support regular reviews of user access, devices, and software

Documentation and continual improvement:

• Create and maintain IT documentation, support guides, and SOPs
• Improve onboarding and offboarding processes
• Maintain records of changes and known issues
• Identify automation opportunities for administrative tasks
• Improve employee IT experience
• Produce reports on support volumes, compliance, and performance
• Identify and recommend process improvements

• Exadel is an Equal Opportunity Employer committed to inclusion across diverse groups
• Reasonable accommodations for individuals with disabilities
• Job duties may evolve based on business needs
• Compensation details shared early in recruitment
• Offer is not binding until contract signing