Application Support Specialist (L1 / Utrzymanie Aplikacji)

Fabrity S.A. is a company operating in the software development field, providing application support and maintenance services for over 20 enterprise-class clients with diverse web applications and systems.

• 3-4 years of practical experience in application or technical support (L1/L2) or related roles within software development or IT.
• Practical experience with ITIL processes, including Incident, Change and Problem Management, and working under defined SLA parameters.
• Experience in direct collaboration and communication with business clients and end users.
• Experience working in multi-project environments with diverse technical teams and business domains.
• Strong analytical skills, meticulousness in describing and reporting application defects.
• Excellent self-organization, independence, and prioritization skills under pressure.
• Fluent knowledge of Polish and English (minimum B2 level) for communication and documentation.

Nice to have:

• ITIL certification (e.g., ITIL 4 Foundation) or ISTQB.
• Experience performing manual testing in web applications (smoke, functional, integration, acceptance, and retesting).
• Basic SQL knowledge for data verification and simple SELECT queries.
• Familiarity with API testing tools such as Postman.
• Experience or knowledge of CMS WordPress and basic SEO/SEM concepts.

• Handling tickets from end users and business clients in web applications and systems (verification, diagnosis, resolving standard queries, and escalating to L2).
• Monitoring SLA compliance and ensuring timely handling of ticket queues.
• Performing initial technical diagnosis and triage of application errors.
• Collaborating with development and project teams in problem resolution.
• Preparing precise, technical ticket descriptions including reproduction steps and log data analysis.
• Resolving tickets following operational procedures and documentation.
• Actively participating in Incident Management, Change Management, and Problem Management processes.
• Direct communication with clients and end users in Polish and English.

Application accessible only for residents fluent in Polish and English; direct communication with clients requires knowledge of these languages. No explicit mention of acceptance of Ukrainian candidates. Data protection and personal data processing comply with GDPR and local laws, with data retention periods specified. Consent to data processing is required for recruitment and cooperation.