SRE/Platform Engineer

Nortal is a company with 25 years of experience and over 2,700 professionals, delivering cutting-edge digital solutions with a global reach. Their global teams have contributed to projects and systems for many Fortune 500 companies and have driven digital transformation for governments, healthcare institutions, and leading enterprises worldwide. They combine strategic consulting with software engineering, data, and design practices. The role is related to a project with TUI, the largest global leisure, travel, and tourism company with over 70,000 employees, encompassing travel agencies, hotels, airlines, cruise ships, and retail shops.

• Experience working with highly available, distributed systems and services in cloud environments.
• Hands-on experience with AWS, including scaled cloud systems, solution architecture, infrastructure-as-code, and DevSecOps practices.
• Experience with monitoring and observability platforms, preferably Datadog, and incident management tools such as PagerDuty.
• Strong automation expertise with hands-on programming experience.
• Good knowledge of server administration, networking, and security principles.
• Experience with CI/CD pipelines, preferably GitLab CI.
• Strong problem-solving, communication, and collaboration skills, with a customer-centric mindset.
• Comfortable working in an international environment, taking ownership, driving continuous improvement, and operating with a high level of autonomy.

• Ensure the reliability, performance, maintainability, and operational excellence of systems and services.
• Drive observability improvements and support monitoring, change management, and configuration management processes.
• Define operational readiness requirements and ensure solutions meet reliability and quality standards throughout the software development lifecycle.
• Identify performance optimisation opportunities and proactively resolve issues before they impact customers.
• Continuously improve CI/CD pipelines, automation capabilities, and operational efficiency.
• Support incident management and production issue resolution, including participation in a 24/7 on-call rotation.
• Take ownership of applications throughout their lifecycle, from design and deployment to operations and continuous improvement.
• Collaborate with cross-functional teams to evaluate, implement, and promote new tools, processes, and engineering best practices.

Following the applicable legal regulations, particularly Directive (EU) 2019/1937 of the European Parliament and of the Council on the protection of persons reporting breaches of Union law and its implementation into Polish law under the Act of December 4, 2021, on the Protection of Persons Reporting Breaches of Law (Journal of Laws 2021, item 2105), including Articles 4-6 governing whistleblower protection and reporting procedures, the company has implemented a Whistleblower Support Policy, ensuring anonymity, protection, and support for individuals reporting irregularities.