Software Engineer

AirHelp is the world’s #1 flight compensation company, combining proprietary travel technology and passenger intelligence to support millions of travelers throughout their journey.

Key Metrics & Services

• Compensation: Over 3 million passengers successfully paid compensation to date.
• Protection (AirHelp+): More than 15 million passengers protected during flights.
• Flight Tracking: Free mobile app exceeded 1 million downloads within its first year.
• Industry Partnerships: Active collaborations with over 140 online travel agencies (OTAs), airlines, and insurers.

Operational Scale & Infrastructure

• In-House Engineering: Dedicated technology teams developing scalable travel-tech solutions.
• Legal Network: The world's largest network of specialized air passenger rights lawyers.
• Global Team: A 400+ person team operating across 5 offices worldwide.

• Minimum 3 years of professional experience as Developer in Test, Engineer in Test, or SDET at mid or senior level.
• Strong programming skills in at least one main language, preferably Ruby/Rails, JavaScript, or TypeScript.
• Experience with automation frameworks like Playwright, Cypress, or Selenium.
• Experience testing RESTful APIs using tools like Bruno or Postman.
• Experience with contract testing, e.g., Pact.
• Knowledge of CI/CD and integrating tests in pipelines (especially GitHub Actions).
• Experience or willingness to experiment with AI-supported testing tools.
• Ability to diagnose unstable tests, race conditions, and complex integration issues.
• Proficiency with Git and team software development processes.
• Responsibility for delivered solutions, including monitoring and problem resolution.
• Clear communication and cross-functional collaboration in an Agile environment.
• Strong English language skills in speaking and writing.

Nice to have:

• Root cause analysis skills.
• Communication skills.

• Design, develop, and maintain scalable tests: unit, integration, API, end-to-end, regression, and performance.
• Build frameworks, libraries, and shared automation tools.
• Integrate tests within CI/CD pipelines using GitHub Actions.
• Implement contract tests between services.
• Use Sentry, Grafana, and ELK for quality signals.
• Create performance, load, and stress tests using k6.
• Define testing strategies, risk analysis, diagnose failures and incidents, and implement preventive actions.
• Collaborate with security teams, developers, and product managers.
• Experiment with AI-supported tools.