IT Support Specialist (with German)

Capgemini is a global business transformation partner in the age of AI, combining AI, technology, and human ingenuity to help organizations innovate and grow. It has nearly 60 years of expertise, operates in over 50 countries with more than 410,000 team members, and reported revenues of €22.5 billion in 2025.

• Fluent German and good English communication skills.
• Experience in IT service desk, technical support, or service centre environments.
• Ability to resolve complex incidents and service requests.
• Strong customer focus and problem-solving skills.
• Experience working with SLAs and service management processes.
• Ability to collaborate effectively with international teams.
• Proactive approach to knowledge sharing and continuous improvement.

• Provide advanced IT support and service coordination for German-speaking users.
• Resolve complex incidents and service requests in a timely manner.
• Ensure compliance with agreed service level agreements (SLAs).
• Collaborate with international teams to deliver effective support.
• Contribute to knowledge sharing and continuous service improvement.
• Build high customer satisfaction through professional communication and problem resolution.