Process Lead (Knowledge Management)

Capgemini is the business transformation partner for enterprises in the age of AI. They combine AI, technology, and human ingenuity to transform operations, innovation, and growth. Capgemini has unique end-to-end capabilities spanning strategy, technology, engineering, and intelligent operations, serving over 410,000 team members in more than 50 countries with reported 2025 revenues of €22.5 billion.

• Minimum 6 years experience in Knowledge Management, Content Governance, HR Services, or related fields managing global content.
• Hands-on experience with knowledge management and HR platforms such as ServiceNow, SharePoint, or Workday with system design and enhancement skills.
• Skilled in stakeholder management, influencing senior leaders and collaborating across markets and time zones.
• Experience supporting or leading HR change governance processes, managing content impact and alignment.
• Familiarity with multilingual content management, translation processes, including machine translation tools.
• Analytical mindset to define KPIs, monitor performance, and report on quality outcomes.
• Strong English communication skills, both written and verbal, for a global audience.
• Collaborative and consultative approach to align diverse stakeholder inputs and navigate ambiguity.

• Develop and maintain best practices for creating, reviewing, and publishing HR knowledge content with defined roles and responsibilities.
• Oversee the translation process for global HR content, coordinating with language leads and optimizing translation tools.
• Lead content governance cycles to ensure content accuracy and consistency, monitoring usage data for improvements.
• Manage content and structural changes across platforms like SharePoint and ServiceNow, coordinating with technology teams.
• Build and maintain a network of Local Admins, Content, and Language Leads, providing training and consultancy.
• Act as the global Knowledge and Content SME in HR change governance and impact assessment.
• Contribute to HR transformation projects such as portal enhancements and automation.
• Define and own global Knowledge Management KPIs, using data to monitor process health and report progress to senior stakeholders.