Customer Support Advisor (with Greek)

Capgemini is the business transformation partner for enterprises in the age of AI. It combines AI, technology, and human ingenuity to transform how organizations operate, innovate, and grow. The company has over 410,000 team members in more than 50 countries and reported 2025 revenues of €22.5 billion.

• C1-level fluency in Greek.
• At least 1 year of experience in an international contact centre environment.
• Strong communication, listening, and comprehension skills, both written and verbal.
• Excellent customer service skills and ability to manage and de-escalate customer frustration.
• Strong problem-solving skills; ability to work independently and objectively.
• Dedicated to delivering a high-quality customer experience and building lasting customer relationships.
• Ability to manage multiple tasks simultaneously and prioritize requests and concerns effectively.
• Good technical knowledge and troubleshooting skills.
• Proficiency in Excel and Microsoft Office tools.
• University degree.
• Ability to adapt effectively to a fast-changing environment.

• Deliver excellent customer service through professional and effective customer interactions.
• Communicate clearly and confidently with customers in Greek and English where required.
• Resolve customer concerns and help de-escalate challenging situations.
• Troubleshoot issues and provide appropriate solutions using your technical knowledge.
• Build and maintain strong customer relationships focused on a positive experience.
• Manage multiple customer interactions and prioritize requests effectively.
• Make sound decisions to support timely issue resolution.
• Adapt to changing business needs and customer requirements.