Customer Service Rep/Agent with English and Spanish or Italian

We are partnering with BRIDGESTONE to build a high-impact operational structure supporting European operations in Poznan, creating new strategic teams focused on transitioning critical processes from other regions.

• No specific degree required; experience in customer service preferred
• Previous experience in customer service roles is an advantage
• Knowledge of SAP
• Basic Excel skills
• Familiarity with CRM tools like Freshdesk, Salesforce, and ERP systems
• Ability to use Power BI for data insights
• Language proficiency: Spanish C1 or Italian C1 and English C1
• Strong communication and problem-solving skills
• Customer-focused with ability to manage complex issues
• Collaborative mindset to work across departments
• Goal-oriented, proactive, and able to prioritize multiple tasks
• Resilience in handling challenging customer situations

• Record and process custom/special orders and coordinate with relevant teams
• Respond promptly to escalated customer issues and ensure resolution
• Act as first point of contact for customer queries and complaints
• Provide advanced product/service information and support fitment inquiries
• Follow sales and channel dynamics to provide tailored suggestions
• Build strong customer relationships and adopt customized strategies
• Collaborate with cross-functional teams to resolve issues and improve processes
• Participate in regional meetings and share stakeholder feedback

Employment agency entry number 47. This offer is intended for people over 18 years of age.