Account Manager with Turkish

WhitePress® is an international company specializing in content marketing and SEO, operating in more than 40 countries and 36 languages, with a network of thousands of marketers, copywriters, and over 120,000 websites. The company started as a startup in Bielsko-Biała and now has over 200 employees worldwide, focusing on employee development and product growth.

• Minimum 1 year of experience in account management, customer success, consultative sales, B2B client relations, digital marketing, or related roles.
• Solid understanding of account management principles, customer success, customer lifecycle management, and professional B2B communication.
• Fluency in Turkish and English at B1+ level for internal communication.
• Strong knowledge of content marketing, SEO, link building, and the WhitePress® platform.
• Proven strategic and analytical skills to analyze client objectives and budgets and build tailored action plans.
• Commercial mindset including understanding retention, upselling, cross-selling, portfolio growth, margins, profitability, and commercial terms.

• Take over clients post-sales and manage day-to-day B2B relationships for assigned portfolio.
• Analyze client needs, objectives, budgets, past actions, and performance results.
• Prepare customized recommendations, action plans, publisher packages, and publications focused on content marketing, SEO, and the WhitePress® platform.
• Present recommended actions, review collaboration results with clients, and align on next steps.
• Track client activity, budget utilization, and plan implementation while identifying potential partnership risks.
• Identify and execute upselling, cross-selling, and contract renewal opportunities.
• Proactively drive client satisfaction and retention, responding quickly to signs of dissatisfaction or decreased activity.
• Keep client data, contracts, growth opportunities, and forecasts updated in the CRM, and prepare regular portfolio reports.