SAP Support Specialist
9500 - 12.5k PLN9500 - 12 500 PLN/ mies.UoP
MidFull-time·Umowa o pracę
#415999·Dodano 3 dni temu·0
Źródło: justjoin.itTech Stack / Keywords
SAPIT SupportService Desk
Firma i stanowisko
We are a food company owned by Danish farmers supplying high-quality food worldwide, with over 23,000 employees. Danish Crown Global Business Services (GBS) in Kraków plays a key role in the company's digital transformation, providing global services for Finance, Procurement, Master data, HR, and IT across several countries.
Wymagania
- Experience supporting users in an SAP environment (service desk, application support, or key/super user role)
- Previous experience within IT support, Service Desk, or application support
- Structured approach to troubleshooting with patience to resolve cases
- Fluent in Polish and English, written and spoken
- Ability to work independently and stay connected in a remote, cross-border team
- Customer-focused mindset with strong communication skills
- Accuracy and a compliance mindset due to audited areas like VIM access and Internal Control reporting
Nice to have:
- Experience with SAP transports
- Experience with VIM (Vendor Invoice Management)
- Experience working with automation, RPA, or robot-based processes
- Familiarity with ITSM tools such as ServiceNow or Ivanti
- Experience from an international enterprise environment
Obowiązki
- Provide 1st line support for SAP incidents and service requests
- Troubleshoot and resolve SAP-related user issues and escalate when necessary
- Process and quality check SAP transports
- Manage VIM (Vendor Invoice Management) user access and support Internal Control reporting
- Monitor SAP-related automation and robot processes and coordinate with the RPA team
- Create and maintain documentation and knowledge articles
- Contribute to process improvements and service quality initiatives
- Work closely with colleagues across multiple countries and business functions
Benefity
- Private medical care and dental care
- Edenred lunch card
- Flexible working hours (50% home, 50% office)
- Life insurance
- MyBenefit and multisport program
- 2 additional holiday days
- Employee events and integrations
- Hybrid working model with a minimum of 3 days per week in Kraków office
- Role with genuine ownership in a small team
- Membership in Group IT function with daily contact with Denmark and international stakeholders
- Exposure to SAP, RPA, ITSM with room for growth
Opieka zdrowotna
Elastyczne godziny
Ubezpieczenie
Karta sportowa
Płatne święta
Spotkania integracyjne
Inne informacje
Danish Crown is an equal opportunity employer welcoming applications from all individuals regardless of gender, age, background, or disability. Data processing is conducted by Danish Crown Operations based in Kraków as per applicable laws. The salary range reflects typical compensation and is not guaranteed.
Danish Crown GBS Sp. z o.o. .
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