ServiceNow Architect / Technical Product Owner

Square One Resources is seeking an experienced ServiceNow professional to join an international organization. The role combines technical architecture with business-facing responsibilities, focusing on the ServiceNow platform including HR Service Delivery (HRSD) and platform development.

• Minimum 7 years of professional experience with ServiceNow
• Proven hands-on experience with ServiceNow HRSD (HR Service Delivery)
• Strong understanding of ServiceNow architecture, administration, development, and deployment
• Experience designing and maintaining ServiceNow platform architecture
• Experience translating business requirements into technical solutions and architecture
• Strong knowledge of ITIL methodologies and processes
• Hands-on experience with ServiceNow scripting, including client-side and server-side scripting
• Strong JavaScript knowledge
• Experience with ServiceNow integrations and APIs
• Knowledge of REST API, SOAP, Web services, and integration frameworks
• Understanding of authentication and integration technologies such as SSO, SAML, SSL, and LDAP
• Experience with ServiceNow data model design and custom application development
• Experience working with Agile/Scrum delivery environments
• Ability to conduct technical assessments, define solution approaches, and support proof-of-concept activities
• Experience working directly with business stakeholders, Product Owners, and technical teams
• Strong communication and stakeholder management skills
• Ability to explain complex technical concepts to non-technical audiences
• Experience leading or mentoring technical teams
• Professional working proficiency in English

Nice to have:

• Experience with ServiceNow GRC / Integrated Risk Management (IRM)
• Experience with ICFR, SRA, or similar audit and compliance frameworks
• Experience with ServiceNow Studio and application management
• Experience with ServiceNow upgrades and release management
• Knowledge of AngularJS, HTML, CSS, and XML
• Experience with Jelly scripting
• Experience with JDBC / ODBC integrations
• Experience in managed services or hybrid internal/external delivery environments
• ServiceNow certifications, particularly Certified System Administrator, Certified Application Developer, or HRSD-related certifications
• Experience working with geographically distributed or onshore/offshore teams

• Act as a technical product advocate for the ServiceNow platform and collaborate closely with Business Product Owners
• Translate business requirements into functional and technical requirements, use cases, and technical design documents
• Support product roadmap planning and evaluate new ServiceNow features and technologies
• Design and maintain ServiceNow platform architecture and provide architectural governance
• Design and develop extensions to the ServiceNow data model, including solutions supporting HRSD and custom applications
• Research alternative technical solutions and recommend scalable and cost-effective approaches
• Participate in architecture review activities and drive solution proposals
• Contribute to ServiceNow application configuration, customization, and development
• Lead ServiceNow upgrade planning and execution
• Support release planning, deployment, and new technology rollouts
• Review solution designs and testing scenarios to ensure quality and alignment with requirements
• Ensure adherence to technical, security, audit, and corporate standards
• Maintain architecture documentation, solution design documents, technical documentation, and disaster recovery documentation
• Support governance activities related to security, compliance, audits, and business continuity
• Lead technical assignments and mentor other team members
• Collaborate with geographically distributed teams and stakeholders across the organization
• Communicate complex technical concepts, risks, and solution options to non-technical stakeholders
• Continuously assess new ServiceNow capabilities and recommend improvements to the platform