Customer Support Advisor (with Hungarian)

Capgemini is a global business transformation partner specializing in AI, cloud, and data, with over 410,000 team members in more than 50 countries. The company reported €22.5 billion revenues in 2025, offering end-to-end capabilities across strategy, technology, engineering, and intelligent operations.

• C1-level fluency in Hungarian.
• At least 1 year of experience in an international contact centre environment.
• Strong communication, listening, and comprehension skills, both written and verbal.
• Excellent customer service skills and ability to manage and de-escalate customer frustration.
• Strong problem-solving skills and ability to work independently and objectively.
• Dedication to delivering high-quality customer experiences and building lasting relationships.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Good technical knowledge and troubleshooting skills, proficiency in Excel and Microsoft Office tools.
• University degree.
• Ability to adapt effectively to a fast-changing environment.

• Deliver excellent customer service through professional and effective customer interactions.
• Communicate clearly and confidently with customers in Hungarian and English where required.
• Resolve customer concerns and help de-escalate challenging situations.
• Troubleshoot issues and provide appropriate solutions using your technical knowledge.
• Build and maintain strong customer relationships focused on a positive experience.
• Manage multiple customer interactions and prioritize requests effectively.
• Make sound decisions to support timely issue resolution.
• Adapt to changing business needs and customer requirements.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Evaluations are based on qualifications and performance, not personal characteristics.