Junior Support Engineer (k/m) [6000-8000 zł brutto UoP]

Unit Atlassian Apps works on the development and support of proprietary applications specializing in the Service Desk project, providing support to international clients with problems related to Atlassian ecosystem applications such as configuration, error handling, and functionality presentation. The Apps Support team consists of 6 support specialists of varying seniority levels and 1 Team Leader.

• Knowledge of Atlassian tools (Jira, Confluence) as daily working environment.
• Basic knowledge of SQL.
• Basic IT knowledge including industry terminology.
• Basic knowledge of REST API.
• Basic understanding and terminology related to software testing.
• English language proficiency at minimum B2 level for written and oral communication with international clients.
• Problem-solving focus and proactivity.
• Excellent communication skills, high personal culture, patience, and empathy in client relations.
• Ability to multitask and work under time pressure in a dynamic environment.

• Process, diagnose, and reproduce reported errors.
• Provide substantive assistance in product configuration.
• Conduct product overview presentations to potential and existing clients.
• Collect user feedback for implementing new useful features.
• Manage support tickets within the Jira ticketing system.
• Participate in direct online meetings with international clients across different time zones.

The recruitment process consists of 4 stages: CV verification, initial interview (~30 minutes), online interview including a prepared tool presentation (~1 hour) with recruiter, team leader, and specialist, and a cooperation decision communicated within two weeks.