Production Analyst

DTiQ Poland is hiring a Production Analyst to maintain and improve their production systems and operational processes, with a focus on supporting a video analytics platform.

• Strong knowledge of Windows operating systems and server environments.
• Practical experience with SQL, including writing queries, data analysis, and troubleshooting.
• Experience supporting production applications or enterprise software environments.
• Ability to independently troubleshoot technical issues and perform root cause analysis.
• Understanding of application lifecycle, software deployments, and production support processes.
• Familiarity with monitoring tools, alerting systems, and log analysis techniques.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Ability to work effectively independently and within cross-functional teams.
• Strong verbal and written communication skills.

Nice to have:

• Experience with Linux operating systems.
• Experience with monitoring and observability platforms (e.g., Grafana, Zabbix).
• Familiarity with scripting or automation using PowerShell, Python, or Bash.
• Understanding of networking concepts such as TCP/IP, DNS, VPN, and firewall troubleshooting.
• Experience supporting cloud-based environments (AWS preferred).
• Knowledge of release management, change management, or ITIL processes.
• Experience with video analytics, computer vision, or large-scale distributed systems.
• Understanding of CI/CD pipelines and DevOps practices.

• Monitor production systems, analyze performance trends, and proactively identify potential issues.
• Investigate, troubleshoot, and resolve production incidents, collaborating with engineering teams.
• Manage and maintain production software deployments and configuration updates.
• Perform root cause analysis for production issues and document findings.
• Use Jira to manage incidents, service requests, problem investigations, and operational tasks.
• Create and improve technical documentation, operational procedures, and knowledge base articles.
• Support and maintain Video Analytics systems including configuration, validation, and troubleshooting.
• Execute and coordinate Production Acceptance (PA) testing before and after software releases.
• Analyze application, system, and database logs to identify defects and performance issues.
• Participate in production change management ensuring proper testing, documentation, and deployment.
• Contribute to system monitoring improvements, automation initiatives, and operational efficiency projects.
• Collaborate with support, development, QA, and infrastructure teams to improve service reliability.
• Assist in mentoring junior team members by sharing knowledge and best practices.

INFORMACJA DOTYCZĄCA PRZETWARZANIA DANYCH OSOBOWYCH W związku z przepisami RODO: Dane osobowe są przetwarzane przez DTIQ Poland sp. z o.o. w celach rekrutacji oraz ochrony praw. Kontakt z administratorem i Inspektorem Ochrony Danych Osobowych jest możliwy drogą mailową. Przetwarzanie odbywa się na podstawie zgody, umowy lub uzasadnionego interesu. Dane mogą być przekazywane podmiotom zewnętrznym oraz poza EOG. Przysługują prawa do dostępu, sprostowania, usunięcia, ograniczenia przetwarzania, wycofania zgody oraz wniesienia skargi do organu nadzorczego.