Associate Application Support Consultant (with Swedish)

Unit4 is an agile, fast growing Cloud company with over 40 years of heritage, focused on redefining Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

• Strong communication skills and fluency in English (verbal and written)
• Strong communication skills and fluency in Swedish (verbal and written)
• Good analytical and problem-solving abilities
• Financial/Accounting background is a plus
• Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure
• Exceptional customer-facing skills with understanding of exceptional customer service
• Experience using financial software is an advantage
• Previous experience working in a customer service environment is an advantage
• Ability to manage own time and prioritize workload to meet deadlines
• Friendly and professional manner with a positive approach
• Ability to use initiative and work independently as well as part of a team
• Ability to work in a dual working environment
• Knowledge of Unit4 ERP modules or other modules is an asset
• Knowledge or experience with ServiceNow and ITIL

• Progress each issue through to conclusion, liaising with colleagues and R&D
• Investigate, process, and document application defects
• Highlight potential escalation risks and coordinate additional resources as needed
• Handle customer escalations and keep customers updated on progress
• Comply with company's information security requirements and business procedures
• Investigate, document, and present process improvements to enhance customer experience
• Identify opportunities for service improvement or chargeable activities and raise them appropriately
• Manage personal development plans including product/technical knowledge and soft skills
• Train and mentor less experienced team members on product knowledge, skills, and processes
• Collaborate and assist colleagues in a team environment

This role may require security clearance for customer projects and access to sensitive customer data. After accepting the offer, background checks may be required, including criminal record declaration, right to work, personal identification, and work history, subject to local privacy laws.