Head of Lab IT Infrastructure & Service Delivery

Nokia is a global leader in connectivity for the AI era, with expertise across fixed, mobile, and transport networks, powered by Nokia Bell Labs. The role is part of the Enterprise Infrastructure & Cloud Services organization (EICS), responsible for Lab IT infrastructure and service delivery across engineering, R&D, and Laboratories globally.

• 10 years' experience in data center operations, lab infrastructure, factory IT operations, or mission-critical technical environments
• Strong understanding of IT service management, SLA delivery, operating models, escalation processes, and 24x7 support operations
• Experience managing solid-line and dotted-line resources across technical operations, service delivery, and business-aligned support
• Strong knowledge of operational monitoring and cybersecurity controls for mission-critical environments
• Experience in managing multi-site or global delivery
• Proven success in leading infrastructure, service transformation, and operational-improvement programs
• Familiarity with safety, operational, compliance, cybersecurity, asset-management, and monitoring standards
• Proficiency with capacity planning tools, asset-management solutions, monitoring platforms, ServiceNow, and financial systems
• Leadership and stakeholder influence across cross-functional teams, Digital Office service owners, business segments, and senior stakeholders
• Problem-solving, decision-making, and agility in high-pressure operational environments
• Strong organizational, planning, rota-management, and time-management skills

1. Strategic Lab IT Infrastructure services Planning:

• Define Lab IT infrastructure architecture and service strategy, including capacity planning, modernization, consolidation, and future expansion
• Deliver service levels and SLAs aligned with business needs and operational capabilities
• Align infrastructure and service delivery with engineering priorities, Digital Office ownership, cybersecurity, and corporate objectives
• Evaluate readiness and support needs for new or expanded lab and factory environments

2. Technical Infrastructure Governance:

• Own governance for datacenter, manufacturing, lab, fab, factory, and mission-critical infrastructure within EICS
• Ensure lab environments comply with operational and information-security standards
• Set up governance with Lab leaders and stakeholders for performance review and continuous improvement
• Establish frameworks for high-density compute, network, resiliency, monitoring, and lab IT operations

3. Program & Project Delivery:

• Lead or oversee complex projects for datacenter and labs expansions, modernization, and service improvements
• Coordinate with Engineering, IT, Security, Operations, Digital Office, and EICS teams for integrated project delivery
• Transform people, processes, and tools delivering Lab/Fab IT services
• Ensure execution meets SLA, safety, compliance, quality, schedule, budget, resiliency, and operational-readiness targets

4. Operational Excellence & Performance:

• Monitor SLA attainment, uptime, incident response, and service quality
• Maintain 24x7 support schedules and rota coverage
• Manage resources for lab maintenance and operational support
• Define Mode of Operation with Digital Office service owners including escalation paths and resource assignments
• Drive optimization in harmonization, standardization, automation, and support maturity
• Lead risk assessments, failure analyses, service reviews, and mitigation plans

5. Asset Management, Monitoring & Security Operations:

• Ensure IT assets are monitored by the Cyber Defense Center and integrated into operational monitoring
• Own Lab IT asset-management ensuring accurate inventory and compliance with asset-management solutions
• Drive remediation of gaps in assets, monitoring, operational, and security controls

6. Financial & Portfolio Management:

• Support business cases, cost models, funding packages, and strategic investments for EICS infrastructure
• Manage Opex/Capex planning, forecasting, and oversight
• Identify cost-saving opportunities through consolidation and modernization

7. Cross-Functional Collaboration & Stakeholder Management:

• Engage regularly with R&D, Network Infrastructure, IT Infrastructure, Security, Cyber Defense Center, Operations, Digital Office, Lab leaders, and Business segments
• Maintain trusted relationships with key stakeholders
• Ensure decisions reflect engineering, cybersecurity, operational, and business priorities
• Facilitate transparent communication, performance reviews, escalation management, and alignment

8. Risk, Compliance & Safety:

• Implement risk-management frameworks for critical systems, resilience, and incident preparedness
• Ensure compliance with global standards, local regulations, corporate policies, and operational/security blueprints
• Lead readiness assessments and escalation support during critical outages, incidents, audits, or operational events

Employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status, or other characteristics protected by law. Nokia is committed to a culture of inclusion built upon core values of respect. The recruitment process may vary depending on role requirements. NSA/CAPS approval is not required for this role.