AI Product Engineer (Mid/Senior)

Tidio is a customer service platform that combines AI and human support to help businesses scale while maintaining trust and helpful interactions. Their product is a leading AI customer service solution aiming to be number one globally. The company has a top-rated product on platforms like Shopify and G2, and their ML team was among the pioneers to launch an AI agent, Lyro, for customer service. The platform reaches 350 million unique users monthly and employs over 150 people.

• Technical specialization in frontend, backend, ML, or infrastructure (stack includes Python, JavaScript, TypeScript)
• Daily hands-on use of AI tools such as Cursor AI, Claude Code, Codex, Antigravity to practice spec-driven development
• Ability to resolve ambiguity and communicate directly with clients and business stakeholders
• Builder mindset focused on shipping rather than process debates
• Strong business acumen and understanding of product impact
• High autonomy and strong self-management
• Comfort working in dynamic, fast-changing environments

Nice to have:

• Experience handling high-volume traffic and/or enterprise clients
• Side projects with discussion on architecture and decisions
• Experience in relational databases, agent development, or agent orchestration/harnesses

• Own end-to-end feature development, including client, CSM, or sales interactions and production monitoring
• Develop integrations and distribution channels for the agent
• Work on the agent itself: context engineering, tool-use optimization, prompt caching, and evaluation modules used by clients and CSMs
• Work across the full technology stack regardless of specialization

Tidio commits to equal opportunity and non-discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Recruitment and selection are based solely on individual merit and professional qualifications.